Complaint Process

Steps to Resolution Before Submitting a Formal
Complaint to the District Office:

1. Contact the teacher or staff member
2. Contact the Principal or Supervisor
3. File a formal complaint with the District Office

The Compliance Officer will refer the complainant back to the school or department leader if there have not been efforts to resolve the issue informally at the school or department level.

During the school year, families, students, or third parties may experience issues or concerns related to a variety of matters, including their student’s school or classroom. Whenever possible, it is best practice to first address and resolve concerns at the school level, starting with the classroom teacher.

The District is committed to resolving complaints promptly through direct, informal conversations, beginning with the school or department involved. Open communication is essential throughout this process so that all parties can better understand one another’s perspectives.

Because most concerns can be addressed through this informal problem‑solving approach, the District encourages its use before submitting a formal written complaint. However, a formal complaint may be filed at any time using the process described below. Once the District receives a formal written complaint, the 90‑day timeline required under state law begins.

Below is an overview of the Beaverton School District’s complaint process. The District is committed to ensuring that all complaints are resolved promptly and equitably. For the official district policy, please refer to Board Policy KL. If you have any questions about the complaint process, please contact us. If you require interpretation services, please reach out to the Multilingual Department.