Troubleshooting ParentVUE/StudentVUE

For students, your User Name is your BSD student ID number. This cannot be changed.

For parents, your User Name would have been created by you when you setup your ParentVUE account.

• It is not your email address by default.
  • If you entered your email address as your User Name, be aware that it will not change if you change your email address on file with us. You must request to have your User Name changed.
• If you do not remember your User Name
  1. Select the Forgot Password
  2. Enter the email address we have on file for your account
  3. Select Send Email
  4. The email includes your User Name and a link to reset your password.
     • If you remember your password, you can take the User Name and try to log in, without selecting the link to reset your password.
     • If that does not work, try selecting the link in the email to reset your password.
• Your school office staff should have access to see what your User Name is, if you would rather verify it with them. 

For students, if you forgot your password, consult your school staff, such as your office staff or TSS.

For parents, if you forgot your password,

1. Select the Forgot Password link on the log in page,
2. Enter the email address we have on file for your account
3. Select Send Email
4. The email includes your User Name and a link to reset your password.
5. Select the link in the email to reset your password.

Your school office staff should have access to provide you with a temporary password, if you would rather change it that way.

• Use the temporary password that your school's office staff provided
• Once you log in with this temporary password, you will be directed to change your password.
  • You will not be able to log in to ParentVUE until you change your password.
  • You will first need to enter the current, temporary password that was provided
  • Then you will enter a new password that you create.
  • Finally, you will confirm the new password that you created.

For parents, if you are having issues logging in, then letting your office staff know the date and time of your most recent login attempt allows them to compare that with our records. If we do not see that log in attempt in our records, that could indicate that you are using an incorrect User Name. If we do see that in our records, then we can see if it succeeded or failed. If it was a failed login attempt, then that could indicate that the password was incorrect.

For parents, if you have multiple students in the Beaverton School District, there is the possibility that one or more additional parent profiles were created for separate students. If you do not see all of your students when you log in to ParentVUE, please let your office staff know and they can request to have your profiles merged together.

If you already know that you have multiple User Names for ParentVUE, please let them know which login you would prefer to keep and verify your address and phone number for that User Name.

For parents, if you no longer have access to the email address we have on file for you, you can let your office staff know to update that information. However, this should not affect whether or not you can log into ParentVUE. Even if your User Name is the same as the email address that you no longer can access, it should not affect using the User Name to log into ParentVUE. You can ask the office staff to request having your User Name changed to something else that you choose.

If you are using the old version the ParentVUE or StudentVUE mobile apps, you should have received a notification through the app that there is a new mobile app available. Please make sure to install the new version of the mobile app and uninstall the old version.

If you have already downloaded the new mobile app and have verified your school district and User Name and you are still experiencing issues, try uninstalling the mobile app and re-installing it.

If you have recently installed the new version of the ParentVUE or StudentVUE mobile apps, you may need to setup the school district as Beaverton School District. Directions for this can be found on the ParentVUE Guide or StudentVUE Guide.

If your student attended another school district, like Portland or Hillsboro, and did not attend a BSD school at any point, then you will need to register them in BSD and create a new ParentVUE account. Here is a link for Online Registration for Beaverton School District.